Parcels

Owned by Aline De Graeve
Last updated: Apr 25, 2023
6 min read

Via the ‘Parcels’ page, you can monitor your parcels and create parcel labels.

Monitor Status

Finding a parcel
Using the search function, you can search on file name, barcode, street name, postal code, city, country and name. To refine your search further, you can filter on department and date.


Track & Trace
Click on the link at ‘Track & Trace’ to monitor the status of your parcel. You will be automatically forwarded to the Track & Trace page of bpost.

 

Status
Click on the eye on the right to monitor the status of your parcel via the portal. Here you can find
step by step the status of your parcel.

Creation date
The date and time at which you created the label.

Icons

If you have created several parcel labels at the same time, you can download them all together in one file.

If you have created several parcel labels at the same time, you can download them all together in one file.

Download the parcel label.

View more details of your parcel.

IMPORTANT!

  • After creating one or more parcel labels, you will be able to consult them in the report field. There you can always monitor the status of your parcels.

  • Return parcels are no longer accepted. If you still give return parcels to the driver, they will be returned to you.

  • Create a new parcel label for each parcel. 1 parcel = 1 unique label

Creating parcel label within the EU

A parcel label remains valid for 3 months. No customs documents are required within the EU.
Click on ‘Create parcel label’ to make your label.

Sender

  • If you make use of several departments, choose the department from which you want to send the
    parcel. The address will be automatically filled in based on the department you have chosen.

  • Enter your name in the ‘Name’ field. This is compulsory.

 

Recipients
Manual
When you want to add the address / the addresses manually, click on the ‘Add recipients’ button.

 

Click on ‘Create contact’ when you want to enter a new address.

  • Fill in all fields

    • The ‘Company’ field is not compulsory

  • If you tick the ‘Send e-mail’ box, the recipient will receive track & trace information from bpost
    by e-mail. The recipient can then track his parcel. If you tick this box, you should fill in
    the e-mail address of the recipient in the ‘E-mail’ field.

  • You then click on ‘Save’.

CREATE PARCEL LABEL FOR OUTSIDE THE EU

When you want to send one or more parcels to a country outside the (fiscal) European Union, you
must fill in additional fields in the portal and customs documents are required. You must complete,
sign and visibly attach these to the parcel next to the parcel label.

Via this link you can consult the countries within the EU. The areas below do not belong to the fiscal
area of the EU, which means that the same customs formalities apply as for shipments outside the EU.

  • Denmark: Faroe Islands, Greenland

  • Germany: Helgoland, Büsingen

  • Spain: Ceuta, Melilla, Canary Islands, Gibraltar, Andorra

  • France: French overseas areas and departments; also known as DOM, COM & TAAF

    • DOM: “Départements d’outre-mer” (overseas departments): Guadeloupe, Martinique, French Guyana, Réunion, Mayotte

    • COM: “Collectivité d’outre-mer” (Overseas Areas): French Polynesia, St Bartholomew Island, Sint Maarten, Sint-Pieter and Miquelon, Wallis and Futuna

    • TAAF: “Terres australes et antarctiques françaises” (The French Southern and Antarctic Areas): Kerguelen, St. Paul Island,
      Amsterdam Island, Crozet Islands, Adélie Land, Scattered Islands

  • Italy: Livigno, Campione d’Italia, National Waters on the Lugano Lake,San Marino (ind. state),
    Vatican City

  • Finland: Aland Islands

  • Greece: Mount Athos (Ind. State)

  • Cyprus: Turkish territory

 

The system itself indicates when additional fields must be completed.

Click on the pencil in order to complete
additional fields.

 

PLEASE NOTE: If the above details are entered incorrectly, this will lead to a delay, fine or confiscation of your shipment.


CUSTOMS DOCUMENTS

It is mandatory to attach the documents below to parcels intended for countries outside the EU:

  • Complete the CN23 section/document and attach a copy

  • Always attach two copies of the invoice or pro forma invoice

  • For shipments with a value of more than €1000, you must also attach a Single Administrative Document

For more information, please refer to the site Bpack.

Insure a parcel or have it signed for

If you want to have the parcel insured (to max. €2500 excl. VAT), tick the ‘Insurance’ option. If you
want this, you must, as sender, retain the invoice for what you are sending as evidence. In addition, the
recipient must supply evidence if the parcel is lost and/or is damaged. You do this via mail and/or a
written document in which you demonstrate that the parcel has been lost and/or damaged by means
of a photograph.

If you want the recipient of the parcel to sign for receipt, tick the ‘Signature’ option.

IMPORTANT!
When you indicate ‘Insurance’, a signature is always included. Using the icons on the right, you can:

  • Copy a parcel label

  • Adapt your parcel label

  • Remove your parcel label

Click on the ‘Address book’ to indicate addresses that have been entered before. In this way, there is no need to enter them again. You can remove addresses from your address book using the trash. Then click on ‘Save’ to go further.

If you have completed everything correctly, click on the ‘Create label’ button.

 

File

When you want to create several parcel labels at once, you can import the addresses in one go
using an Excel file. On this template, you can indicate whether an insurance and/or signature is wanted.

 

Print parcel labels

If you have created multiple parcel labels, you can download them in bulk using the 'Download labels in bulk' button.

  • Then open the PDF file and click on print

  • If you have A4 pages on sticker sheet, you can print 4 labels on 1 page. Depending on your browser settings, follow the steps below:

    • Set the print orientation to landscape

    • Mark '4' pages per sheet

    • Then click on print to print the parcel labels